Terms & Conditions

Effective Date: 12 November 2026

Welcome to Rinova Nest (www.rinovanest.com). These Terms & Conditions govern your access to and use of our website, products, services, and online shopping facilities. By visiting our website, browsing our collections, placing an order, or purchasing any product, you agree to comply with the terms outlined below.

Please read these Terms & Conditions carefully before using our website. If you do not agree with any part of these terms, please discontinue using our website and services.

1. About Rinova Nest

Rinova Nest is an online Home & Garden store dedicated to offering products that help customers create comfortable, beautiful, functional, and welcoming living spaces. Our collections may include home essentials, kitchen accessories, home decor, gardening products, outdoor accessories, and other lifestyle-related items.

Our goal is to provide a convenient online shopping experience with clear product information, secure ordering, and customer support.

Business Information:

  • Website: https://rinovanest.com

  • Business Name: Rinova Nest

  • Email: rinovanest@gmail.com

  • Phone: +91 6290367328

  • Business Address: Tiorpara, Dhulasimla, Uluberia, Howrah, West Bengal

  • PIN Code: 711315

  • Business Category: Home & Garden

  • GSTIN: 19DVEPM8364M1ZQ

2. Acceptance of Terms

By accessing or using rinovanest.com, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.

These terms apply to all website visitors, customers, buyers, and individuals accessing our online services.

You must be legally capable of entering into a binding agreement under applicable Indian law to place an order through our website.

Rinova Nest reserves the right to update, modify, or replace any part of these Terms & Conditions when necessary. Any changes will become effective once published on this page.

Your continued use of the website after changes are published indicates your acceptance of the updated terms.

3. Website Usage and Eligibility

You agree to use our website only for lawful purposes and in accordance with applicable laws and regulations.

You must not:

  • Use our website for fraudulent or unlawful activities.

  • Attempt to gain unauthorized access to our website or systems.

  • Interfere with website security or functionality.

  • Upload malicious software, harmful files, or viruses.

  • Copy, reproduce, or distribute website content without authorization.

  • Provide false, misleading, or inaccurate information while placing an order.

We reserve the right to restrict or terminate access to our website if we reasonably believe that a visitor is violating these terms.

4. Product Information and Descriptions

Rinova Nest makes reasonable efforts to display accurate product descriptions, photographs, specifications, prices, and other relevant information.

However, certain differences may occur due to:

  • Screen brightness and display settings.

  • Photography and lighting conditions.

  • Manufacturing variations.

  • Packaging or product presentation changes.

  • Natural variations in materials and finishes.

Product images are provided for illustrative purposes unless otherwise stated.

Customers are encouraged to review product descriptions, measurements, materials, compatibility details, and other available information before placing an order.

We do not guarantee that every product image will appear exactly the same on every screen or device.

5. Product Availability

All products listed on rinovanest.com are subject to availability.

We make reasonable efforts to maintain accurate stock information. However, product availability may change without prior notice due to demand, supplier limitations, inventory updates, or other operational circumstances.

If a product becomes unavailable after an order has been placed, we may contact the customer to discuss an appropriate solution, such as cancellation, a refund where applicable, or an alternative arrangement agreed upon by the customer.

Rinova Nest reserves the right to discontinue products or limit quantities where necessary.

6. Pricing and Payment

All product prices displayed on our website are in Indian Rupees (INR), unless otherwise specified.

Prices may change from time to time due to promotions, supplier costs, taxes, or business requirements.

Applicable taxes, shipping charges, and other fees will be displayed during checkout wherever applicable.

We may offer different payment methods, including:

  • Cash on Delivery (COD), where available.

  • Online payment through supported payment gateways.

  • Other payment options displayed at checkout.

Customers are responsible for providing accurate payment information and completing payments through authorized payment channels.

For Cash on Delivery orders, customers are expected to pay the applicable amount when the order is delivered.

We reserve the right to cancel or reject orders in cases of suspected fraudulent activity, incorrect pricing, payment failure, or other legitimate operational reasons.

7. Order Placement and Confirmation

When you place an order on rinovanest.com, you agree that the information provided during checkout is accurate and complete.

After receiving your order, we may send an order confirmation through email, SMS, or other available communication channels.

An order confirmation acknowledges receipt of your order but does not necessarily guarantee final acceptance or dispatch.

We reserve the right to verify orders, contact customers for confirmation, and cancel orders where necessary due to stock shortages, inaccurate information, payment issues, or suspected misuse.

If an order is cancelled after payment has been received, any eligible refund will be processed according to our Return & Refund Policy and applicable law.

8. Shipping and Delivery

Rinova Nest aims to deliver products to the shipping address provided by the customer during checkout.

Delivery timelines displayed on our website or communicated during order processing are estimates and may vary depending on the delivery location, courier availability, weather conditions, operational delays, and other circumstances.

Customers are responsible for providing a correct and complete shipping address, including their name, phone number, PIN code, and any necessary delivery instructions.

We are not responsible for delivery problems caused by incorrect or incomplete customer information.

Shipping charges, if applicable, will be communicated during checkout.

For additional details regarding shipping, delivery, and order processing, please refer to our Shipping Policy.

9. Returns, Exchanges and Refunds

We want customers to have a satisfactory shopping experience with Rinova Nest.

Requests for returns, exchanges, or refunds will be handled according to our Return & Refund Policy.

Customers should review the applicable return conditions, eligibility requirements, reporting timelines, and refund procedures before purchasing.

Products may be subject to specific return restrictions depending on their type, condition, usage, or applicable legal requirements.

Where a product is eligible for return or refund, customers must follow the instructions provided by our support team.

Refunds, where approved, will be processed through the applicable payment method or another mutually agreed method, subject to payment provider and banking timelines.

Nothing in these Terms & Conditions limits any consumer rights available under applicable Indian law.

10. Customer Responsibilities

Customers using rinovanest.com agree to:

  • Provide accurate personal and delivery information.

  • Review product descriptions before ordering.

  • Use products according to their intended purpose.

  • Follow relevant product safety instructions.

  • Avoid fraudulent orders and payment activities.

  • Cooperate with our support team when resolving order-related issues.

  • Maintain the confidentiality of their account credentials, where applicable.

Customers must not misuse our website or engage in activities that may harm Rinova Nest, other customers, or third-party service providers.

11. Promotions, Discounts and Offers

Rinova Nest may occasionally provide promotional discounts, seasonal offers, coupon codes, special deals, or limited-time campaigns.

Promotional offers may be subject to specific conditions, including validity periods, minimum purchase requirements, product exclusions, or limited stock availability.

Unless expressly stated otherwise:

  • Offers cannot be exchanged for cash.

  • Promotional codes may have usage restrictions.

  • Some offers may not be combined with other discounts.

  • Expired promotional codes will not be accepted.

  • Promotional terms may be modified or withdrawn where legally permitted.

Any special conditions associated with a particular offer will be communicated through the relevant promotional materials.

12. Intellectual Property Rights

All website content, including logos, brand names, text, product descriptions, graphics, photographs, illustrations, website layouts, and other creative materials, is owned by Rinova Nest or used under appropriate authorization, unless otherwise stated.

You may access and use website content for personal, non-commercial shopping purposes.

You must not reproduce, distribute, modify, publish, sell, or commercially exploit our website content without prior written permission from the relevant rights holder.

Unauthorized use of our intellectual property may result in appropriate legal action.

13. Third-Party Services and Links

Our website may use third-party services such as payment gateways, courier partners, analytics tools, social media integrations, and external websites.

These services may operate under their own terms, privacy policies, and conditions.

Rinova Nest does not control every aspect of third-party websites or services and cannot guarantee their availability, accuracy, or security.

Customers should review the relevant third-party terms before using external services.

Links to external websites are provided for convenience and do not necessarily indicate endorsement or responsibility for their content.

14. Limitation of Liability

To the extent permitted by applicable law, Rinova Nest shall not be liable for indirect, incidental, or consequential losses arising from the use of our website or inability to access our services.

We are not responsible for losses resulting from circumstances beyond our reasonable control, including internet interruptions, courier disruptions, payment gateway failures, natural disasters, or third-party service outages.

Nothing in this section excludes or restricts liability where such exclusion or restriction is prohibited under applicable law, including legally protected consumer rights.

15. Force Majeure

Rinova Nest shall not be considered in breach of these Terms & Conditions when performance is delayed or prevented by circumstances beyond reasonable control.

Such circumstances may include natural disasters, floods, fires, pandemics, government restrictions, strikes, transportation disruptions, internet failures, supplier interruptions, or other unforeseen events.

We will make reasonable efforts to resume normal operations when such circumstances are resolved.

16. Privacy and Personal Information

We respect customer privacy and aim to handle personal information responsibly.

Information collected during website visits, account registration, checkout, or customer support may include names, contact details, delivery addresses, and order-related information.

Such information may be used for:

  • Processing and delivering customer orders.

  • Providing order updates and support.

  • Managing payments and refunds.

  • Improving website functionality.

  • Preventing fraudulent activities.

  • Meeting applicable legal and regulatory requirements.

We may share necessary information with authorized service providers, including payment processors and delivery partners, to complete customer transactions.

For additional information, please review our Privacy Policy.

17. Account Security

If our website provides customer account facilities, users are responsible for maintaining the confidentiality of their login information.

Customers should notify us promptly if they suspect unauthorized access to their accounts.

Rinova Nest will take reasonable steps to protect its website and customer information but cannot guarantee that online systems are completely free from security risks.

18. Cancellation of Orders

Customers may request order cancellation by contacting our support team as soon as possible.

Cancellation requests will depend on the current order status. Orders that have already been dispatched or handed over to the courier may not be eligible for cancellation through the normal process.

Rinova Nest also reserves the right to cancel orders for legitimate reasons, including product unavailability, pricing errors, suspected fraudulent activity, or incorrect customer information.

Any eligible refund following cancellation will be processed according to our applicable policies and legal obligations.

19. Indemnification

You agree not to misuse our website or violate these Terms & Conditions.

To the extent permitted by applicable law, you may be responsible for losses, claims, or reasonable expenses arising from your unlawful activities, infringement of third-party rights, or violation of these terms.

This provision does not remove any rights or protections available to consumers under applicable law.

20. Governing Law and Jurisdiction

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.

Any disputes arising from the use of our website, purchases, or these terms shall be handled by the competent courts and authorities having jurisdiction under applicable Indian law.

Nothing in this provision prevents customers from exercising their statutory consumer rights or approaching the appropriate consumer dispute resolution authorities.

21. Changes to These Terms & Conditions

Rinova Nest reserves the right to revise or update these Terms & Conditions periodically.

Updated terms will be published on this page with the revised effective date where appropriate.

Customers are encouraged to review this page regularly to stay informed about our policies and website practices.

Continued use of our website after updated terms are published constitutes acceptance of the revised terms, subject to applicable law.

22. Contact Information

If you have any questions, concerns, or requests regarding these Terms & Conditions, orders, products, or our online services, please contact us using the details below.

Business Name: Rinova Nest

Website: https://rinovanest.com

Email: rinovanest@gmail.com

Phone: +91 6290367328

Business Address: Tiorpara, Dhulasimla, Uluberia, Howrah, West Bengal – 711315, India.

Business Category: Home & Garden

GSTIN: 19DVEPM8364M1ZQ

Our customer support team will make reasonable efforts to respond to customer inquiries and provide appropriate assistance.

23. Final Agreement

By accessing, browsing, or purchasing products from rinovanest.com, you acknowledge that you have read and understood these Terms & Conditions and agree to follow the applicable provisions.

Thank you for choosing Rinova Nest.

We appreciate your trust and look forward to helping you create a beautiful, comfortable, and inspiring home and garden.