Refund policy

Effective Date: November 13, 2026

Welcome to Rinova Nest! We value your trust and satisfaction. Our goal is to provide quality Home & Garden products and a smooth shopping experience. However, if you are not completely satisfied with your purchase, we are here to help.

This Return and Refund Policy explains the conditions, procedures, timelines, and requirements for returning products, requesting replacements, and receiving refunds for purchases made through our website, https://rinovanest.com.

By placing an order on our website, you agree to the terms outlined in this policy.

1. About Rinova Nest

Rinova Nest is an online Home & Garden store offering products designed to make everyday living more comfortable, organized, and beautiful. We aim to provide a reliable shopping experience through transparent policies and customer support.

Business Information:

  • Website: https://rinovanest.com

  • Business Name: Rinova Nest

  • Email: rinovanest@gmail.com

  • Phone: 6290367328

  • Business Address: Tiorpara, Dhulasimla, Uluberia, Howrah, West Bengal, India

  • PIN Code: 711315

  • Business Category: Home & Garden

  • GST Number: 19DVEPM8364M1ZQ

2. Return Eligibility

Customers may request a return if the purchased product meets our return eligibility requirements.

To qualify for a return:

  • The product must be unused and in its original condition.

  • The product should be returned with its original packaging, accessories, labels, and manuals, where applicable.

  • The product must not show signs of damage caused by misuse, improper handling, or unauthorized modification.

  • The return request must be submitted within the applicable return period communicated on the product page or at the time of purchase.

  • Proof of purchase, such as an order confirmation or order number, must be provided.

All return requests are subject to verification and approval by our customer support team.

3. Return Period

Customers should contact us as soon as possible after receiving an order if they wish to request a return.

The applicable return period will be communicated on the relevant product page or through the order-related information provided at checkout.

If a specific return period is not mentioned, please contact our customer support team to confirm whether your order is eligible.

Requests submitted after the applicable return period may not be accepted unless required by applicable law.

4. Products Eligible for Return

Depending on their condition and product-specific requirements, the following types of products may qualify for return:

  • Home decoration products.

  • Kitchen and dining accessories.

  • Home organization and storage products.

  • Garden accessories and decorative items.

  • Indoor and outdoor home improvement products.

  • Other eligible Home & Garden products sold on our website.

Product-specific return conditions may apply. Customers should carefully review the product description and return information before placing an order.

5. Non-Returnable Products

Some products may not be eligible for return due to hygiene, safety, customization, or product-specific reasons.

These may include:

  • Products specifically marked as non-returnable.

  • Personalized or customized products.

  • Products damaged due to customer misuse or improper installation.

  • Products returned without essential components or original accessories.

  • Used products that cannot reasonably be resold for hygiene or safety reasons.

  • Products showing signs of unauthorized repair or modification.

This section does not limit any rights customers may have under applicable consumer protection laws, particularly where a product is defective, damaged, incorrect, or not as described.

6. Damaged, Defective, or Incorrect Products

We take care to ensure that orders are processed and delivered correctly. However, if you receive a damaged, defective, or incorrect product, please contact us promptly.

When reporting an issue, please provide:

  • Your order number.

  • Your full name and registered contact details.

  • A clear description of the issue.

  • Photographs or videos showing the damaged, defective, or incorrect product.

  • Photographs of the outer packaging, if relevant.

Our customer support team will review the information and determine the appropriate resolution.

Depending on the circumstances and product availability, we may offer:

  • A replacement product.

  • A refund.

  • Another suitable resolution agreed upon with the customer.

We will handle verified product-related issues in accordance with applicable consumer protection laws.

7. How to Request a Return

To initiate a return, follow these steps:

Step 1: Contact Customer Support

Send an email to rinovanest@gmail.com or contact us at 6290367328.

Step 2: Provide Order Information

Include your order number, product name, purchase date, and reason for requesting a return.

Step 3: Share Supporting Evidence

If your product is damaged, defective, or incorrect, attach clear photographs or videos to help us assess the issue.

Step 4: Wait for Approval

Our team will review your request and provide return instructions if the request is approved.

Step 5: Return the Product

Pack the product securely and follow the return shipping instructions provided by our support team.

Step 6: Inspection and Resolution

After receiving the returned product, we will inspect it and notify you of the next steps.

Please do not send products to our business address without receiving return authorization and instructions from our team.

8. Refund Policy

Once a returned product has been received and inspected, we will inform you whether your refund request has been approved.

If approved, the refund will be processed through the original payment method wherever possible.

For orders paid using Cash on Delivery (COD), our customer support team may request suitable bank account or other payment details to process an eligible refund.

The customer must ensure that the payment details provided are accurate.

Rinova Nest will not be responsible for delays or failures caused by incorrect payment information supplied by the customer.

9. Refund Processing Time

Approved refunds will be initiated within a reasonable processing period after the return inspection and approval.

The time required for the refunded amount to appear in your account may depend on:

  • Your bank.

  • Payment gateway.

  • Card issuer.

  • UPI provider.

  • Original payment method.

  • Banking holidays and settlement procedures.

Although we aim to process refunds promptly, the final crediting time may vary depending on the financial institution or payment provider.

If you have not received an approved refund within the communicated timeframe, please contact our support team.

10. Cash on Delivery (COD) Refunds

For orders placed through Cash on Delivery, refunds will generally be arranged through an appropriate electronic payment method.

Customers may be asked to provide:

  • Account holder's name.

  • Bank account number.

  • IFSC code.

  • Other information reasonably required to complete the refund.

Please ensure that all information is correct before submitting it.

We will use the supplied information only for legitimate refund-related processing and in accordance with our Privacy Policy and applicable laws.

11. Exchange and Replacement Policy

If a product is damaged, defective, or incorrectly delivered, customers may request an exchange or replacement.

All exchange and replacement requests are subject to product availability and verification.

If the same product is unavailable, we may discuss an alternative resolution, including an eligible refund.

Products must be returned according to the instructions provided by our customer support team.

We reserve the right to inspect returned products before approving an exchange or replacement.

12. Order Cancellation Policy

Customers who wish to cancel an order should contact our customer support team as soon as possible.

Cancellation requests may be accepted if the order has not yet been processed, packed, or dispatched.

Once an order has been shipped or handed over to the delivery partner, cancellation may no longer be possible through our normal cancellation process.

In such cases, customers may contact us to understand the available options under the applicable return policy.

If a prepaid order is successfully cancelled before dispatch, the eligible refund will be initiated through the original payment method.

13. Return Shipping Charges

Return shipping charges may depend on the reason for the return.

  • If a product is defective, damaged, or incorrectly delivered, we will provide an appropriate resolution in accordance with applicable law.

  • For returns due to personal preference or a change of mind, return shipping charges may be the customer's responsibility, where permitted by law and disclosed before purchase.

  • If a return is approved under a special arrangement, our support team will communicate the applicable shipping instructions.

Customers should not arrange return shipping independently without first receiving confirmation from us.

14. Products Damaged During Return Shipping

Customers are responsible for packing returned products carefully to prevent additional damage during transportation.

Where the customer is responsible for return shipping, we recommend using a reliable courier service that provides tracking information.

If a returned product is damaged because it was inadequately packed, the issue may affect return eligibility, subject to applicable consumer protection requirements.

For returns arranged by Rinova Nest, customers should follow the packaging and shipping instructions provided by our team.

15. Missing Items or Incomplete Orders

If an order arrives with missing products, accessories, or components, please contact us promptly.

Provide your order number and details of the missing items.

Our team will investigate the matter and, where appropriate, arrange delivery of the missing components, replacement, or another suitable resolution.

Please retain the original packaging until the issue has been resolved.

16. Incorrect Delivery Address

Customers are responsible for providing accurate delivery information when placing an order.

If an incorrect address is provided, please contact us immediately.

We will try to assist with address corrections if the order has not already been dispatched.

If a shipment cannot be delivered due to incorrect or incomplete address information, additional shipping arrangements may be required, subject to applicable laws and courier conditions.

17. Refused or Undelivered Orders

If an order is refused or returned to us because of unsuccessful delivery attempts, incorrect address information, or other delivery-related issues, our team may contact the customer to understand the situation.

Any refund or redelivery arrangement will be evaluated based on the circumstances, applicable shipping terms, and relevant consumer protection requirements.

Customers are encouraged to provide a reachable phone number and accurate delivery address to avoid delivery difficulties.

18. Sale and Promotional Products

Products purchased during promotional campaigns, discounts, or special offers are subject to the same basic quality and consumer protection obligations as other products.

Special return conditions, if any, will be clearly communicated before purchase.

A discounted price alone does not remove a customer's rights regarding defective, damaged, incorrect, or misrepresented products.

19. Refund Rejections

A return or refund request may be rejected where:

  • The product does not meet the disclosed return eligibility requirements.

  • The request is submitted outside the applicable return period.

  • The product has been damaged through customer misuse or unauthorized modification.

  • Required product components are missing without a valid explanation.

  • The returned product is substantially different from the product originally delivered.

Any rejection will be subject to applicable law. We will communicate the reason for rejection to the customer.

20. Customer Responsibilities

Customers are requested to:

  • Review product descriptions and specifications before ordering.

  • Provide accurate shipping and contact information.

  • Inspect delivered products promptly.

  • Report product-related problems as soon as reasonably possible.

  • Retain invoices, order confirmations, and relevant packaging.

  • Follow the return instructions provided by our customer support team.

  • Provide accurate information when requesting a refund or replacement.

These responsibilities help us resolve customer concerns efficiently.

21. Consumer Protection and Legal Rights

Nothing in this Return and Refund Policy is intended to exclude, restrict, or override any rights available to customers under applicable Indian laws.

Our policy is intended to operate in accordance with applicable provisions of the Consumer Protection Act, 2019, the Consumer Protection (E-Commerce) Rules, 2020, and other relevant laws and regulations.

Where applicable law provides a customer with a right to return, replacement, refund, or another remedy, those legal rights will prevail over any conflicting provision in this policy.

22. Policy Updates

Rinova Nest reserves the right to update or modify this Return and Refund Policy from time to time.

Any changes will be published on this page with an updated effective date.

Customers are encouraged to review this page periodically to stay informed about our latest return and refund procedures.

Changes will not remove rights that customers have already acquired under applicable law.

23. Contact Us

If you have any questions about returns, refunds, exchanges, replacements, or order cancellations, please contact our customer support team.

Business Name: Rinova Nest

Website: https://rinovanest.com

Email: rinovanest@gmail.com

Phone: 6290367328

Business Address: Tiorpara, Dhulasimla, Uluberia, Howrah, West Bengal, India – 711315

Business Category: Home & Garden

GST Number: 19DVEPM8364M1ZQ

We appreciate your trust in Rinova Nest. Your satisfaction matters to us, and we remain committed to providing a reliable and transparent shopping experience.

Thank you for shopping with Rinova Nest!