Terms of service

Effective Date: 13 November 2026

1. Introduction

Welcome to Rinova Nest. These Terms of Service govern your access to and use of our website, https://rinovanest.com, including all products, services, features, and shopping facilities available through our online store.

Rinova Nest is an online Home & Garden store dedicated to offering products that help customers improve their living spaces, organize their homes, and create beautiful surroundings.

By visiting our website, browsing our products, creating an account, or placing an order, you agree to comply with these Terms of Service. Please read them carefully before using our website.

If you do not agree with any part of these terms, please discontinue using our website.

2. Business Information

The following are the official business details of Rinova Nest:

  • Business Name: Rinova Nest

  • Website: https://rinovanest.com

  • Email: rinovanest@gmail.com

  • Phone: 6290367328

  • Business Address: Tiorpara, Dhulasimla, Uluberia, Howrah, West Bengal

  • PIN Code: 711315

  • Business Category: Home & Garden

  • GST Number: 19DVEPM8364M1ZQ

For questions regarding these terms, orders, products, or other services, customers may contact us using the details provided above.

3. Eligibility to Use Our Website

By using Rinova Nest, you confirm that you are legally capable of entering into a binding agreement under applicable Indian laws.

If you are under the age of 18, you should use this website only under the supervision and with the involvement of a parent or legal guardian.

You agree to provide accurate, complete, and current information whenever you interact with our website or place an order.

4. Products and Descriptions

Rinova Nest offers a variety of Home & Garden products intended to support comfortable, organized, and attractive living environments.

We make reasonable efforts to ensure that product descriptions, photographs, specifications, prices, and other details displayed on our website are accurate and up to date.

However, slight variations may occur due to:

  • Differences in screen resolution and display settings.

  • Lighting and photography conditions.

  • Manufacturing variations.

  • Packaging or design updates made by manufacturers.

  • Natural variations in materials and finishes.

Product images are provided for illustrative purposes. Customers should carefully read the available product descriptions and specifications before purchasing.

5. Pricing and Payment

All product prices displayed on Rinova Nest are listed in Indian Rupees (INR), unless otherwise stated.

We reserve the right to update product prices, promotional offers, discounts, and other charges at any time without prior notice. Any price change will not affect an order that has already been accepted, except where correction of an obvious pricing error or applicable legal requirements makes it necessary.

Available payment methods may include:

  • Cash on Delivery (COD), where available.

  • Online payment methods supported by our payment providers.

  • Other payment options displayed during checkout.

Customers are responsible for ensuring that payment information supplied during checkout is accurate.

Online payments are processed through third-party payment service providers. Rinova Nest does not intentionally collect or store complete payment card details.

6. Order Placement and Confirmation

When you place an order through our website, you submit a purchase request for the selected products.

After submitting an order, you may receive an order confirmation through email, SMS, or other available communication channels.

An order confirmation acknowledges receipt of your order but does not necessarily mean that the order has been finally accepted for fulfilment.

We reserve the right to cancel or refuse an order in circumstances such as:

  • Product unavailability.

  • Incorrect or incomplete customer information.

  • Suspected fraudulent activity.

  • Pricing or listing errors.

  • Delivery service limitations.

  • Payment authorization failure.

  • Other legitimate operational or legal reasons.

If an order is cancelled after payment has been received, applicable refunds will be processed according to our Refund Policy.

7. Shipping and Delivery

Rinova Nest aims to deliver purchased products to the shipping address supplied by the customer during checkout.

Delivery timelines displayed on our website or communicated during order confirmation are estimates and may vary depending on location, courier availability, weather conditions, public holidays, and other circumstances.

Customers are responsible for providing:

  • Correct full name.

  • Accurate delivery address.

  • Valid PIN code.

  • Active contact number.

  • Other information necessary for successful delivery.

We cannot guarantee successful delivery if incorrect or incomplete information is provided.

Customers may refer to our Shipping Policy for additional information about shipping charges, delivery estimates, tracking, and delivery procedures.

8. Cancellation Policy

Customers who wish to cancel an order should contact our customer support team as soon as possible.

Cancellation requests may be accepted if the order has not yet been processed, packed, dispatched, or handed over to the shipping partner.

Once an order has been dispatched, cancellation may no longer be possible through our standard cancellation process.

For prepaid orders approved for cancellation, applicable refunds will be processed through the original payment method or another legally permitted method.

For Cash on Delivery orders, cancellation requests must be communicated before dispatch wherever possible.

Please refer to our Cancellation and Refund Policy for complete details.

9. Returns and Refunds

Customer satisfaction is important to Rinova Nest.

If a customer receives a damaged, defective, incorrect, or otherwise eligible product, they may contact us to request assistance according to our Return and Refund Policy.

Return requests must be submitted within the applicable return period mentioned in that policy.

Customers may be required to provide:

  • Order number.

  • Product details.

  • Clear photographs or videos showing the issue.

  • A description of the reason for requesting a return.

Returned products may need to be unused, properly packaged, and accompanied by their original accessories, labels, and packaging, subject to applicable consumer rights and legal requirements.

Refunds for approved requests will be processed within the applicable timeframe and through an appropriate payment method.

Nothing in these Terms of Service is intended to limit any mandatory rights available to consumers under Indian law.

10. Customer Responsibilities

When using our website, you agree to:

  • Provide truthful and accurate information.

  • Use the website only for lawful purposes.

  • Avoid fraudulent purchases or payment activities.

  • Not interfere with website functionality or security.

  • Not attempt unauthorized access to our systems.

  • Not upload malicious software or harmful content.

  • Respect the intellectual property rights of Rinova Nest and third parties.

  • Use products according to their intended purpose and available instructions.

Customers are responsible for maintaining the confidentiality of their account credentials and for activities carried out through their accounts.

11. Account Registration

Some website features may require customers to create an account.

When registering, customers agree to provide accurate information and maintain updated account details.

You are responsible for protecting your password and account access information.

If you suspect unauthorized access to your account, please contact us immediately.

Rinova Nest reserves the right to suspend or restrict accounts involved in fraudulent, abusive, unlawful, or unauthorized activities, subject to applicable law.

12. Intellectual Property Rights

All content displayed on Rinova Nest, including but not limited to:

  • Brand names and logos.

  • Product descriptions.

  • Website design and layouts.

  • Photographs and graphics.

  • Text, banners, and promotional materials.

  • Website content and other creative materials.

is owned by Rinova Nest, its licensors, or the relevant rights holders and is protected by applicable intellectual property laws.

You may not reproduce, distribute, modify, publish, sell, or commercially exploit any website content without prior written permission from the appropriate rights holder.

Unauthorized use of website materials may result in legal action where permitted by law.

13. Third-Party Services and Links

Our website may contain links to third-party websites, payment gateways, courier services, social media platforms, or other external services.

These third-party services operate independently and may have their own terms, conditions, and privacy policies.

Rinova Nest does not control every aspect of these external platforms and is not responsible for their independent content, policies, or practices.

Customers should review the applicable terms and privacy policies before using third-party services.

14. Website Availability and Maintenance

We aim to keep Rinova Nest accessible and operating smoothly.

However, uninterrupted website availability cannot be guaranteed.

Our website may occasionally become unavailable due to:

  • Scheduled maintenance.

  • Technical problems.

  • Server interruptions.

  • Security updates.

  • Internet connectivity issues.

  • Third-party service failures.

  • Other circumstances beyond our reasonable control.

We reserve the right to modify, suspend, or discontinue any website feature or service when reasonably necessary, subject to applicable law.

15. Limitation of Liability

To the extent permitted under applicable law, Rinova Nest shall not be liable for indirect or consequential losses arising from the use of our website or products.

We do not exclude or limit liability where such exclusion or limitation is prohibited by law.

Nothing in these terms limits consumer rights or remedies that cannot legally be excluded.

Customers should follow product instructions, safety warnings, and manufacturer recommendations when using Home & Garden products.

16. Indemnification

You agree to use our website responsibly and comply with these Terms of Service.

To the extent permitted by applicable law, you agree to indemnify Rinova Nest against reasonable losses, claims, liabilities, and expenses arising directly from your unlawful activities, fraudulent conduct, or material violation of these terms.

This provision does not apply to the extent that a claim results from our own negligence, unlawful conduct, or other circumstances for which liability cannot legally be excluded.

17. Privacy and Personal Information

Rinova Nest respects the privacy of its customers.

When you use our website or place an order, certain information may be collected, including your name, contact details, billing address, shipping address, and transaction-related information.

Such information may be used for:

  • Processing and fulfilling orders.

  • Providing delivery services.

  • Communicating order updates.

  • Responding to customer inquiries.

  • Improving website functionality.

  • Preventing fraudulent activities.

  • Meeting legal and regulatory obligations.

We handle personal information according to our Privacy Policy and applicable data protection laws.

Please review our Privacy Policy to understand how your information is collected, used, and protected.

18. Promotions and Discounts

Rinova Nest may occasionally provide promotional offers, discount codes, seasonal sales, and special deals.

Promotional offers may be subject to specific eligibility requirements, validity periods, product exclusions, and other conditions.

Unless otherwise stated, promotions cannot be exchanged for cash or combined with other offers.

We reserve the right to modify or discontinue promotional offers in accordance with applicable law.

19. Product Safety and Proper Use

Home & Garden products may have different usage requirements depending on their design, materials, and intended purpose.

Customers should read product information and follow any supplied instructions before use.

For products requiring installation, assembly, electrical connections, or special handling, customers should follow manufacturer guidance and seek qualified assistance where appropriate.

Rinova Nest is not responsible for damage resulting from improper installation, misuse, unauthorized modification, or failure to follow supplied instructions, except where liability cannot be excluded under applicable law.

20. Force Majeure

Rinova Nest shall not be considered in breach of these terms when delays or interruptions result from circumstances beyond our reasonable control.

Such circumstances may include natural disasters, floods, fires, severe weather, government restrictions, strikes, transportation disruptions, internet outages, and other unforeseen events.

We will make reasonable efforts to minimize disruption and resume normal operations when possible.

21. Changes to These Terms

Rinova Nest reserves the right to update, revise, or modify these Terms of Service when necessary.

Changes may be made to reflect updates in our business operations, website features, applicable laws, or customer service practices.

The revised version will be published on this page with an updated effective date.

Customers are encouraged to review this page periodically to stay informed about the applicable terms.

Continued use of our website after changes take effect will be subject to the revised terms, to the extent permitted by law.

22. Governing Law and Jurisdiction

These Terms of Service shall be governed by and interpreted in accordance with the applicable laws of India.

Any disputes arising from the use of our website, purchases, or these terms shall be handled by the competent courts and authorities having jurisdiction under applicable Indian law.

Nothing in this section restricts any mandatory consumer rights or remedies available under Indian law.

23. Contact Information

If you have questions, concerns, complaints, or requests regarding these Terms of Service, please contact our customer support team.

Rinova Nest

Website: https://rinovanest.com

Email: rinovanest@gmail.com

Phone: 6290367328

Business Address: Tiorpara, Dhulasimla, Uluberia, Howrah, West Bengal – 711315, India.

GST Number: 19DVEPM8364M1ZQ

Customer Support: We aim to assist customers with product information, order-related questions, delivery concerns, and other website-related inquiries.

24. Acceptance of Terms

By accessing, browsing, or purchasing products through Rinova Nest, you acknowledge that you have read, understood, and agreed to these Terms of Service.

Thank you for choosing Rinova Nest.

Rinova Nest – Making Every Home More Beautiful.